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    Return Policy

    Return Policy:

    If you are not satisfied with your purchase for any reason, contact us to return it within 14 days after receiving the merchandise and Jatashop will promptly replace the item or issue a full refund minus the actual original shipping charges and any manufacturer handling charges (if applicable) to the original credit card used for the purchase. All merchandise is subject to a 20% restocking fee.


      Non Damaged Items:
    • Please contact us for a Return Authorization Code and the return mailing address
    • Returns cannot be accepted after 14 days from the delivery date of your merchandise
    • After you receive the return instructions, we must be notified within 5 days of your approval of the return guidelines and the date you intend to send the item back or the return will not be accepted
    • For merchandise that is not broken or damaged, it is your responsibility to mail the item(s) back to us
    • Ship your return merchandise by any delivery service you choose (Fedex, UPS, or USPS)
    • Returns must be shipped prepaid and insured for your protection (we must receive the item undamaged, unused, unaltered and in original packaging to issue a refund)
    • Shipping charges you paid on your order are not refundable unless item is defective or damaged
    • Although you only paid a flat rate of $8.95 for shipping on your order or received free shipping, your refund will be the invoice total minus the actual original shipping charges and any manufacturer handling charges (if applicable)
    • All merchandise is subject to a 20% restocking fee
    • Any free gifts received with purchase, must also be returned in resalable condition to receive a refund for original merchandise purchased
    • Please allow up to two weeks for your return to be processed

    • Damaged Items:
    • Please contact us within 3 business days after receiving your damaged or broken merchandise for instructions
    • Claims for damaged or broken merchandise cannot be processed after 3 business days from the delivery date
    • You may be required to e-mail a picture of the damaged or broken merchandise to receive a free replacement
    • If you are required to e-mail a picture of the damaged or broken merchandise, a free replacement will not be sent until we receive the pictures
    • If we require the damaged or broken item(s) back, you will not be responsible for return shipping charges
    • If you refuse a free replacement of the identical item(s) you received damaged or broken, you will be required to send the item back at your expense and your refund will be processed under the terms of our non damaged items policy
    • Keep all original packaging and mailing labels

    • Items Returned for Non Delivery:
    • Merchandise that is returned for shipment refusal will be charged a 20% restocking fee plus all applicable fees from the non damaged items policy.

    • Items Returned for Non Delivery (Special Orders):
    • Special Order merchandise that is returned for shipment refusal will be charged a 50% restocking fee plus all applicable fees from the non damaged items policy.

    • Items Returned Without a Return Authorization:
    • Merchandise that is returned without receiving return authorization from Jatashop will be charged a 50% restocking fee plus all applicable fees from the non damaged items policy. Jatashop reserves the right to refuse the return altogether.

    • Special Order Items:
    • All merchandise marked "special order" in the availability field cannot be returned unless defective, broken or damaged during delivery. In the event there is a problem with the merchandise, we will exchange the defective or damaged items for the same exact items at no additional cost. All sales are final on special order merchandise.

    • Closeout Items:
    • All merchandise marked "closeout" in the availability field cannot be returned unless defective, broken or damaged during delivery. In the event there is a problem with the merchandise, we will exchange the defective or damaged items for the same exact items at no additional cost. All sales are final on closeout merchandise.

    • Bulk Orders:
    • All bulk orders (5 or more of the same product) cannot be returned unless defective, broken or damaged during delivery. In the event there is a problem with the merchandise, we will exchange the defective or damaged items for the same exact items at no additional cost. All sales are final on bulk orders.

     


    Cancellation Policy:

    In the event that you would like to cancel your order, we will try our best to cancel your order before it is sent to our warehouse for fulfillment. We process orders on the same business day of your order, so it will be tough to cancel most orders. Once your order is processing in our warehouse, we may or may not be able to cancel your order. If we were able to cancel your order, we will issue a refund to the original credit card or your PayPal account used for the purchase minus a $5.00 processing fee. If we were unable to cancel your order because your order is processing in our warehouse or already in transit, you will need to return merchandise in accordance with our policy for non-damaged items.


      Special Order Items:
    • All "special order" merchandise cannot be cancelled once the order is placed with the manufacturer. Under special circumstances that are pre-approved by Jatashop LLC, special orders may be cancelled with a 20% manufacturer cancellation fee.

    • Bulk Orders:
    • All bulk orders (5 or more of the same product) cannot be cancelled once the order is placed with the manufacturer.