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    Frequently Asked Questions

     

    Can I track my order?

    Yes. A tracking number will be e-mailed to the e-mail address you provided on your order after your order is shipped. This e-mail will have a link to fully track your order status on Jatashop.com. All of our orders have tracking numbers. In the rare case we do not provide a tracking number, simply contact us with your order number to receive status.

     

    How long does it take for my order to be processed?

    Most orders are processed the same business day.

     

    How long does it take to receive my items?

    Every product is different. The shipping time is listed in the availability field of the "Product Information" box on each listing. In the case an item is out of stock, we will contact you by e-mail to give you an estimated shipping date.

     

    Will all of my items be delivered at the same time?

    Not always. Due to stock availability, some items may be received sooner than others.

     

    Will the items I order always be in stock?

    No. Sometimes products will not be in stock even though our website shows they are. Inventory changes rapidly, so it is impossible to catch every out of stock item. We try our best to keep the thousands of products JataShop offers up to date. If you happen to order an out of stock item, we will place it on back order and ship it at a later date. We will notify you by e-mail and keep you updated.

     

    What Does "Special Order" mean?

    "Special Order" means the product is hand made when you place your order. These items are not stocked in a warehouse, but are personally made for you.

     

    When will my credit or debit card be charged?

    Credit cards and debit cards will be charged on the date that your order is placed, not the date of shipping. If your item(s) are backordered, your payment is used to reserve the products(s) you purchased with the manufacturer(s).

     

    Is there a store purchase minimum?

    Yes. You must have at least $19.99 in your cart to checkout.

     

    Do you charge sales tax?

    NO! we don't for any products shipped outside of Arizona. We are required by law to collect 8.30% sales tax for any products shipped to Arizona.

     


    Safe Shopping:

    How safe is it to order from Jatashop.com?

    We use industry-standard SSL (Secure Sockets Layer) 128-bit encryption. When you checkout, an SSL-enabled connection will be established in your web browser. You will then see a lock icon in your browser, indicating that your information is safe and secure.

     


    Shipping Information:

    How much is shipping?

    Shipping is a flat rate of $8.95 no matter how big or small your order is.

     

    What shipping methods do you use?


    • Standard Ground: The shipping price quoted is for standard ground shipping via Fedex, UPS, USPS, or L.T.L. carrier to the continental United States and the District of Columbia.
    • Express Shipping: No express shipping options are available at this time.

     

    Do you ship to Alaska and Hawaii?

    No. Sorry, we do not ship to Alaska and Hawaii.

     

    Do you ship to P.O. Boxes?

    Generally not. Most of our products cannot ship to a P.O. Box. Some smaller items that we ship by the Post Office can be delivered to a P.O. Box. Please inquire before ordering if you require a P.O. Box delivery.

     

    Do you ship to APO's, FPO's, US Territories, or Puerto Rico?

    Yes. We ship to APO's, FPO's, and other military addresses for some products (additional shipping charges may apply). Please contact us for a specific quote and if the product is able to ship to these locations. If you have already placed your order, it will be held pending your approval of the additional shipping charges.

     

    Do you ship internationally?

    International Shipping Now Available!

    We have partnered with Bongo International to service our customers Worldwide!

    Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

    International customers can save up to 82% off typical international shipping rates by following these four easy steps:

    Register with Bongo and receive a U.S. shipping address.
    Enter the Bongo address as both your billing and shipping address.
    Use the credit card that you have on file with Bongo as the payment method.
    Once the order arrives at Bongo, log into your account to forward to your country.

    If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

    Click on the Bongo logo in the corner to get started!


    International Customers must use a PayPal account when checking out

     


    Return Policy:

    If you are not satisfied with your purchase for any reason, contact us to return it within 14 days after receiving the merchandise and Jatashop will promptly replace the item or issue a full refund minus the actual original shipping charges and any manufacturer handling charges (if applicable) to the original credit card used for the purchase. All merchandise is subject to a 20% restocking fee.


      Non Damaged Items:
    • Please contact us for a Return Authorization Code and the return mailing address
    • Returns cannot be accepted after 14 days from the delivery date of your merchandise
    • After you receive the return instructions, we must be notified within 5 days of your approval of the return guidelines and the date you intend to send the item back or the return will not be accepted
    • For merchandise that is not broken or damaged, it is your responsibility to mail the item(s) back to us
    • Ship your return merchandise by any delivery service you choose (Fedex, UPS, or USPS)
    • Returns must be shipped prepaid and insured for your protection (we must receive the item undamaged, unused, unaltered and in original packaging to issue a refund)
    • Shipping charges you paid on your order are not refundable unless item is defective or damaged
    • Although you only paid a flat rate of $8.95 for shipping on your order, your refund will be the invoice total minus the actual original shipping charges and any manufacturer handling charges (if applicable)
    • All merchandise is subject to a 20% restocking fee
    • Any free gifts received with purchase, must also be returned in resalable condition to receive a refund for original merchandise purchased
    • Please allow up to two weeks for your return to be processed

    • Damaged Items:
    • Please contact us within 3 business days after receiving your damaged merchandise for instructions
    • Claims for damaged merchandise cannot be processed after 3 business days from the delivery date
    • You may be required to e-mail a picture of the broken merchandise to receive a replacement
    • If you are required to e-mail a picture of the broken merchandise, a replacement will not be sent until we receive the pictures
    • Keep all original packaging and mailing labels
    • You will not be responsible for return shipping charges if item is damaged or broken

    • Items Returned for Non Delivery:
    • Merchandise that is returned for shipment refusal will be charged a 20% restocking fee.

    • Items Returned for Non Delivery (Special Orders):
    • Special Order merchandise that is returned for shipment refusal will be charged a 50% restocking fee.

    • Special Order Items:
    • All merchandise marked "special order" in the availability field cannot be returned unless defective, broken or damaged during delivery. In the event there is a problem with the merchandise, we will exchange the defective or damaged items for the same exact items at no additional cost. All sales are final on special order merchandise.

    • Closeout Items:
    • All merchandise marked "closeout" in the availability field cannot be returned unless defective, broken or damaged during delivery. In the event there is a problem with the merchandise, we will exchange the defective or damaged items for the same exact items at no additional cost. All sales are final on closeout merchandise.

    • Bulk Orders:
    • All bulk orders (5 or more of the same product) cannot be returned unless defective, broken or damaged during delivery. In the event there is a problem with the merchandise, we will exchange the defective or damaged items for the same exact items at no additional cost. All sales are final on bulk orders.

     


    Cancellation Policy:

    In the event that you would like to cancel your order, we will try our best to cancel your order before it is sent to our warehouse for fulfillment. We are unable to cancel orders once they are processing in our warehouse. We process orders on the same business day of your order, so it will be tough to cancel most orders. If we were able to cancel your order, we will issue a full refund to the original credit card used for the purchase. If we were unable to cancel your order because your order is processing in our warehouse or already in transit, you will need to return merchandise in accordance with our policy for non-damaged items.


      Special Order Items:
    • All "special order" merchandise cannot be cancelled once the order is placed with the manufacturer

    • Bulk Orders:
    • All bulk orders (5 or more of the same product) cannot be cancelled once the order is placed with the manufacturer

     


    Privacy Policy:

    Effective: 08/01/2008

    JataShop LLC

    Our Commitment To Your Privacy:

    Your privacy is important to us. We will not share, sell or use your personal information in any way other than to process your order and occasionally communicate directly with you regarding your order. All transactions processed through our store are completely confidential. To better protect your privacy, the following notice explains the information we collect, how it is used, and how to contact us if you have any concerns.

    What Information Is Collected:
    Jatashop LLC only collects your name, shipping/billing address, email address, and phone number.

    How That Information Is Used:
    The information we collect is only used to process your order, to contact buyers if we have questions, or to send emails with special offers. Your e-mail address is never given to a third party.

     


    Disclaimers:

     

    Errors in Pricing Disclaimer:

    Prices and availability of products are subject to change without notice. Our site offers a large number of products and it is possible that, despite our best efforts, some of the products listed may be incorrectly priced. If a product’s correct price is higher than the price stated on our site, we will either contact you for instructions before shipping the product, or cancel your order and notify you of such cancellation. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an order confirmation.

     

    Product Sizes Disclaimer:

    This site offers a large number of products of which most have sizes listed for that item on its product page. The size listed on each product is approximate and may not be exact. We try to be as accurate as possible with the item measurements, but some items may differ within a few inches.

     

    Yahoo! Web Analytics Disclaimer:

    We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.

     

    Google Advertising Cookie Disclaimer:

    We use third-party advertising from Google to serve ads when you visit our website. Google may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Google, click here.