Yes. A tracking number will be e-mailed to the e-mail address you provided on your order after your order is shipped. This e-mail will have a link to fully track your order status on Jatashop.com. All of our orders have tracking numbers. In the rare case we do not provide a tracking number, simply contact us with your order number to receive status.
Most orders are processed the same business day.
Every product is different. The shipping time is listed in the availability field of the "Product Information" box on each listing. In the case an item is out of stock, we will contact you by e-mail to give you an estimated shipping date.
Not always. Due to stock availability, some items may be received sooner than others.
No. Sometimes products will not be in stock even though our website shows they are. Inventory changes rapidly, so it is impossible to catch every out of stock item. We try our best to keep the thousands of products JataShop offers up to date. If you happen to order an out of stock item, we will place it on back order and ship it at a later date. We will notify you by e-mail and keep you updated.
"Special Order" means the product is hand made when you place your order. These items are not stocked in a warehouse, but are personally made for you.
Credit cards and debit cards will be charged on the date that your order is placed, not the date of shipping. If your item(s) are backordered, your payment is used to reserve the products(s) you purchased with the manufacturer(s).
Yes. You must have at least $19.99 in your cart to checkout.
NO! we don't for any products shipped outside of Arizona. We are required by law to collect 8.30% sales tax for any products shipped to Arizona.
We use industry-standard SSL (Secure Sockets Layer) 128-bit encryption. When you checkout, an SSL-enabled connection will be established in your web browser. You will then see a lock icon in your browser, indicating that your information is safe and secure.
We display the VeriSign Trust Seal on our website which is the most recognized security brand on the Internet. This means that VeriSign has verified that Jatashop.com is a legal entity and that this website belongs to us. You may click the seal to confirm our information. The seal also means that Jatashop.com has passed a daily virus (malware) scan so you can browse our site with confidence.
Shipping is a flat rate of $8.95 no matter how big or small your order is.
No. Sorry, we do not ship to Alaska and Hawaii.
Generally not. Most of our products cannot ship to a P.O. Box. Some smaller items that we ship by the Post Office can be delivered to a P.O. Box. Please inquire before ordering if you require a P.O. Box delivery.
Yes. We ship to APO's, FPO's, and other military addresses for some products (additional shipping charges may apply). Please contact us for a specific quote and if the product is able to ship to these locations. If you have already placed your order, it will be held pending your approval of the additional shipping charges.
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
|Register with Bongo and receive a U.S. shipping address.|
|Enter the Bongo address as both your billing and shipping address.|
|Use the credit card that you have on file with Bongo as the payment method.|
|Once the order arrives at Bongo, log into your account to forward to your country.|
Click on the Bongo logo in the corner to get started!
If you are not satisfied with your purchase for any reason, contact us to return it within 14 days after receiving the merchandise and Jatashop will promptly replace the item or issue a full refund minus the actual original shipping charges and any manufacturer handling charges (if applicable) to the original credit card used for the purchase. All merchandise is subject to a 20% restocking fee.
In the event that you would like to cancel your order, we will try our best to cancel your order before it is sent to our warehouse for fulfillment. We are unable to cancel orders once they are processing in our warehouse. We process orders on the same business day of your order, so it will be tough to cancel most orders. If we were able to cancel your order, we will issue a full refund to the original credit card used for the purchase. If we were unable to cancel your order because your order is processing in our warehouse or already in transit, you will need to return merchandise in accordance with our policy for non-damaged items.
Our Commitment To Your Privacy:
Your privacy is important to us. We will not share, sell or use your personal information in any way other than to process your order and occasionally communicate directly with you regarding your order. All transactions processed through our store are completely confidential. To better protect your privacy, the following notice explains the information we collect, how it is used, and how to contact us if you have any concerns.
What Information Is Collected:
Jatashop LLC only collects your name, shipping/billing address, email address, and phone number.
How That Information Is Used:
The information we collect is only used to process your order, to contact buyers if we have questions, or to send emails with special offers. Your e-mail address is never given to a third party.
Prices and availability of products are subject to change without notice. Our site offers a large number of products and it is possible that, despite our best efforts, some of the products listed may be incorrectly priced. If a product’s correct price is higher than the price stated on our site, we will either contact you for instructions before shipping the product, or cancel your order and notify you of such cancellation. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an order confirmation.
This site offers a large number of products of which most have sizes listed for that item on its product page. The size listed on each product is approximate and may not be exact. We try to be as accurate as possible with the item measurements, but some items may differ within a few inches.
We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.