We are here to help you! If you have a question about a product or an order you placed, please contact us by sending an e-mail (you will get a response the same day). We would like to hear from you if you have any other general questions, comments, or suggestions.
E-mail (for quickest response):
By Phone: 480-239-3784
Monday-Friday: 10:00am to 6:00pm PST
(Sorry, we do not take orders over the phone)
By Standard Mail:
3039 West Peoria Ave
Phoenix, AZ 85029
If you are not satisfied with your purchase for any reason, return it within 14 days after receiving the merchandise and Jatashop will promptly replace the item or issue a full refund minus the actual original shipping and handling charges to the original credit card used for the purchase (a 20% restocking fee may apply). Returns must be undamaged, unaltered and in original packaging. If you need to return your item, email us and we will give you further instructions. In your email, please provide your order number, name, and address.
For more info about our shipping, returns and privacy policies, see our Policies page.